Comcast internet FAQ communication case study

By William Entriken

1 minutes

The Comcast High-Speed Internet website lists top customer questions as:

Comcast FAQ

  1. What can I do from my Email toolbar in the SmartZone Communications Center?
  2. How do I prevent spam?
  3. How do I determine my blocked IP address?
  4. Want to change sign-in options?
  5. What does “keep me signed in” mean?

But actually, the most frequent customer questions are:

  1. Why does my internet keep going down?
  2. Why is my internet so slow?
  3. Why does Comcast have a monopoly in my market?
  4. What does “keep me signed in” mean?

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